It is with considerable relief that I record the fact that we finally managed to submit an on-line application to renew Noi's passport this evening. We've been trying to do so for over a month, but the webpage you need to fill in had consistently rejected every version we tried to submit of a photograph for the passport. We'd followed up by trying to ring the office here responsible for the issuing of the passport, but it was impossible to get through, and emailing the office about the problem, but never receiving a reply.
I doubt that we would have ever succeeded had it not been for the assistance of the young lady, a Ms Lee, at the photography shop where we had the latest photo taken. Actually, she'd tried to help up a few weeks back, but we didn't get anywhere, and on that occasion she hadn't charged us anything for her services. That stuck me as extremely generous since we had certainly taken up her time, a good twenty minutes or more. Tonight she helped us get everything done, and was incredibly patient for the hour or so it took.
As far as I can gather, this is what she's been doing for those who come to the shop with the same problem. Talk about going beyond the call of duty! Further evidence, if we needed it, that the world is kept turning by the 'ordinary' workers we manage to take entirely for granted until we suddenly figure out how 'key' they are to our lives.
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