We find ourselves still valiantly attempting to convince the mighty Starhub to actually give us an appointment to connect us to their very fine new way of providing customers with a super-fast connection to the Internet rather than completely disconnecting our Broadband service, which will be very complicated - the potential disconnection, that is - as all sorts of bits and pieces are bundled together in our current arrangement in ways I don't understand but have happily paid for over a period of several years. It isn't that we want to discontinue our current service, you understand; our service providers have simply decided not to provide that service anymore and given us no choice but to hook up to the new, better service, which we'd gladly do if they'd let us, but they are seemingly reluctant to let us. Today is the date on which a very nice letter they sent us tells us our current service will be discontinued unless we arrange an appointment. Yesterday we, yet again, rang a customer service officer who, yet again, assured us that she would ring us telling us of exactly where we stood on the issue of getting connected and expressed sympathy for our travails of the past few months. She didn't ring. They never do.
In composing this post I'm reminded of the Ghost's potent lines in Shakespeare's great tragedy:
.. I could a tale unfold whose lightest word
Would harrow up they soul, freeze thy young blood,
Make thy two eyes, like stars, start from their spheres,
Thy knotted and combined locks to part
And each particular hair to stand on end,
Like quills upon the fretful porpentine ...
Well, if I outlined the full story of our efforts so far it would actually occupy a longer running time than Hamlet, I suspect. But it would lack something of the dramatic, and possibly the tragic resonance of the play. But it would make a first-rate Absurdist drama. I'm just longing for some kind of resolution, but I suspect I'll be denied such for some time to come.
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