Have just spent over an hour attempting an on-line check-in with Qantas. Why so long? Their system refuses to accept any of the versions I have come up for the names of my good wife and three nieces. It has no problem with my name, which is a simple 'western' name. However, the other four names I need to key in for simple verification are Malay names which, in case you didn't know, don't follow the formula of 'given name - middle name - family name' quite so straightforwardly. Clearly somehow or other this has escaped the attention of the airline since this the only formula their website will allow.
Wouldn't you think that someone employed by an airline that obviously is highly likely to carry lots of passengers with different ways of forming their names would have had the wit to devise a system that allows a variety of ways of keying-in a name so as to represent the actual names of their passengers correctly?
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment