Found myself back at the National University Hospital for a couple of hours this afternoon, fulfilling my final scheduled appointment with my brain doctor. We reached agreement that my grey matter is functioning effectively, I'm happy to say, which means I have no further appointments scheduled related to my mental & physical breakdown of late 2022, which means I'm a very happy soldier indeed.
Funnily enough I enjoy being around the hospital, and I think Noi does too, so in a way I'll miss popping up there now and again. In truth, since I owe my life to the care of their excellent doctors, nurses and ancillary staff I harbour a genuine affection for the place such that I find it difficult to criticise the organisation on any level. Which is why I've felt severely conflicted regarding my irritation over their records department - and manfully avoided expressing that irritation in this Far Place. But today I'm going to say something.
And that something is this: I reckon it was a big mistake for the hospital administrators to close down the actual office where people could go to in order to ask for their records and put the whole shebang online. The app they provide to enhance communications in general terms is fine, but not in relation to trying to get one's records. I know this for sure since I've been trying to get hold of material that I need to apply for medical insurance in Malaysia and I just couldn't navigate the system (for a full three months). This wasn't due to my sometimes wilful inadequacy in relation to the wonders of tech. Take my word for it, it was genuinely impossible.
But here's the thing. Today, I triumphed and finally got access to what I needed (fairly desperately as I have an application deadline to negotiate) but this wasn't through the help of the app. The doctor I went to see actually listened to the problem I faced sympathetically and went to considerable trouble to contact an amazing lady, Ms Jessica Ko from the records department, who literally ran around initially to find us and then assist us in completing the necessary paperwork to get what we needed, and somehow remained smiling throughout.
So wobbly human stuff once again out-performs the super-efficient and probably expensive system that most likely has put few folk out of work as cost savings. Could there be a lesson in all this?

